DigiStore Refund & Cancellation Policy
Last Updated: [05/09/2024]
Welcome to DigiStore! Our goal is to ensure a seamless shopping experience for all our customers. If, for any reason, you are not entirely satisfied with your purchase, our refund and cancellation policy outlines your rights and responsibilities.
1. Order Cancellations
You can cancel an order before it is dispatched. To cancel an order:
- Log into your DigiStore account and go to the "My Orders" section.
- Select the order you wish to cancel.
- If the cancellation is successful, the amount will be refunded to your original payment method within [3 days] working days.
Please note:
- Orders that have already been shipped cannot be canceled. In such cases, you may initiate a return once the product is delivered.
2. Refund Eligibility
Refunds may be applicable under the following conditions:
- Defective or Damaged Products: If you receive a product that is damaged or defective, you are eligible for a refund or replacement.
- Wrong Product Delivered: If the delivered product does not match your order, you can request a refund or exchange.
- Product Not as Described: If the product received is significantly different from the product description on our website, you can apply for a refund.
Refund requests must be made within [14 Days] of receiving the product.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Digital products once downloaded or accessed.
- Products that are personalized or custom-made.
- Items marked as "Final Sale" or non-returnable on the product page.
4. Return Process
To initiate a return, please follow these steps:
- Contact our support team at SUPPORT@digitalstore24.in or via our Contact Form.
- Provide your order number, reason for return, and any necessary documentation (photos, etc.).
- Our team will guide you through the return process, including providing a return address if applicable.
Note: Return shipping costs are non-refundable unless the product was delivered in error or is defective.
5. Refund Processing Time
Once your returned item is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within [Insert number of days] working days.
6. Late or Missing Refunds
If you haven’t received a refund within the designated period:
- First, check your bank account or credit card statement again.
- Then contact your bank or credit card company, as refunds can sometimes take additional processing time.
- If you have done all of this and still have not received your refund, please contact us at SUPPORT@digitalstore24.in or via our Contact Form.
7. Exchange Policy
We replace items only if they are defective, damaged, or not as described. If you need to exchange a product, please contact our support team at SUPPORT@digitalstore24.in.
8. Contact Information
For any questions related to refunds, returns, or cancellations, feel free to reach out to us:
